Returns Policy

Last revision: 21st May 2024

 

1. Defective Products.

If you have received a defective item, please contact our Customer support at [email protected] and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

 

2. Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Gadget Verse within 14 business days of purchase to start the exchange process, please obtain a return authorization number (RA#).

 

3. Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

 

4. Change of Mind

Gadget Verse’s sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

 

5. Return procedure.

To return a product to us, contact Customer support at [email protected] then follow the instructions you’ll receive by email.

 

 6. Term.

You have 14 business days from the date of purchase to return items to us.

 

7. Important condition.

Products must be unopened, unused or unworn and have packaging or tags intact.

 

8. Exchange.
Please note that we cannot offer exchanges.
 9. Guarantee.

All purchases are covered by our 2-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

 

10. Special Offer Terms and Conditions.

If you have a faulty product that you bought on special offer, please return it to us and we will be happy to send a replacement. If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.

 

Please contact us at [email protected], if you have any questions.